faqs

faqs

Here is a list of the most commonly asked questions. If you have any other concerns, feel free to contact us.

Where can I purchase Ocean Spray® products?

Ocean Spray® products can be found in all leading supermarkets across both Australia and New Zealand. If you do not see one of our products on your supermarket shelves, please ask the store manager so they can order and stock it for your convenience.

Where can I buy Craisins® sweetened dried cranberries?

Craisins® sweetened dried cranberries are nationally distributed and can be found in the DRIED FRUIT aisles of supermarkets.

Where can I find Ocean Spray® recipes?

We have a whole selection of recipes right here on our website.

How long can I store Ocean Spray® juice drinks once they've been opened?

Ocean Spray® juice drinks do not contain preservatives and must be capped tightly and refrigerated after opening. For best quality and freshness, refrigerate after opening and use within two weeks.

For how long can Ocean Spray® products be stored if they have not been opened?

Unopened products under normal storage conditions should remain acceptable for six to 12 months from the time they are manufactured. This will vary depending on the product. For best quality and taste, we recommend that you use the products before the date stamped on them.

Why do you add sugar to Ocean Spray® drinks and Craisins® sweetened dried cranberries?

Cranberries are unpalatable on their own - like lemons, they are extremely tart and must be sweetened to make them enjoyable.

Are your juice drinks pasteurised?

Yes, we pasteurise all our juice drinks to ensure that they are safe for consumers. This process eliminates the possibility of harmful bacteria while maintaining the fresh fruit flavour of the juice.

Is your packaging recyclable?

Most Ocean Spray® products are packaged using recyclable glass and plastic containers. They can be recycled where facilities exist.

I am having difficulty opening your caps. Do you have a suggestion?

If you purchase a bottle that you find difficult to open, we suggest running the cap under hot water for about one minute. This will usually soften the seal enough for you to open it. If this is not sufficient, please contact us before trying other ways to open the bottle.

Where can I get nutritional information about Ocean Spray® products?

All Ocean Spray® products carry the ingredient and nutritional information on the side or back panel of the label. This information is also available in the 'Products' section of the website.

What should I do if I spill cranberry juice drink on my clothing?

Blot the stain and follow the manufacturer's cleaning instructions.

What should I do if I spill cranberry juice on my carpet?

Always follow the instructions from the manufacturer for cleaning.

What are Craisins® and how are they made?

Craisins® are sweetened dried cranberries, fresh cranberries that have been put through a process that dries and then sweetens them.

What can I do with Craisins® sweetened dried cranberries?

Firstly, they are a great snack. Kids and adults of all ages love to eat them straight from the pack. They are also great in recipes. Ocean Spray® has developed all kinds of recipes using Craisins® sweetened dried cranberries. These can be found in our "Recipes and Ideas" section of the web site.

I am a diabetic. Can I eat Craisins® sweetened dried cranberries?

As with any of our products, we suggest that you check with your doctor.

How is Ocean Spray® cranberry sauce made?

Ocean Spray® cranberry sauce is made by cooking cranberries, sugar and water until the ingredients form a very thick consistency. The product is then filled into jars and capped with a vacuum seal for freshness.

Why do you use sugar in your sauce?

Sugar is necessary for natural fruit pectin to gel. This is what makes any jam or jelly gel. The amount of sugar in any jam is determined by the ingredients' ability to bind and taste. Cranberries, like lemons, are extremely tart and must be sweetened to make them enjoyable to most consumers.

 

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